Shipping Policy

Shipping & Delivery

Where do we ship?

We currently ship to most countries worldwide, including:

North America: United States, Canada, Mexico
Europe: United Kingdom, Norway, Switzerland, and all EU countries
Oceania: Australia and New Zealand

Please note that some remote islands in Europe may also be unavailable for delivery.

If you're unsure whether we ship to your location, feel free to contact our Customer Care Team at support@bonitiva.com.

How long will it take to arrive?

United States & Canada: 5–12 business days
Europe: 3–8 business days
Australia & New Zealand: 5–10 business days

For other regions, please contact us to confirm delivery time before placing your order.

Orders are usually processed within 1–3 business days. Delivery time starts after your order is shipped and you receive your tracking information.

Please note: Delivery times are estimates and may vary due to customs, weather, local carriers, or peak seasons.

Shipping Fees

Orders $59 and above: Free Shipping
Orders under $59: $7.99 Shipping Fee

Shipping costs are calculated based on the final order value after discounts. If your total falls below $59 after applying a discount code, the shipping fee will apply.

Please note: Digital gift cards do not count toward free shipping.

Order Processing

Order Confirmation: You will receive a confirmation email after payment is completed.
Order Review: We check all details. If anything is missing, we will contact you.
Packing: Your items are carefully prepared and packed.
Shipping: You will receive a tracking email once your order is shipped.
Delivery: Your package will be delivered to your address or a nearby pickup point.

Tracking Your Order

Tracking information may take 2–3 days to update after shipment.

You can track your package using the link in your shipping email.

Can I change my shipping address?

Yes — but only before your order has been shipped. Please double-check your address carefully at checkout.

Delivery Delays

While we always do our best to ensure fast delivery, delays may occasionally occur due to factors beyond our control.

If your package is delayed, we recommend contacting your local carrier with your tracking number for the fastest assistance.

What if my package hasn't arrived?

If your tracking shows delivered but you haven't received it:

Check with neighbors or nearby pickup locations
Verify your shipping address

If tracking hasn't updated for 5 days, please contact us at support@bonitiva.com. We will assist you in contacting the carrier.

Please note: Carriers usually require 5 days before opening an investigation.