Here’s what happens after you place your order:

1. Order Confirmation

As soon as your payment is completed, you’ll receive an order confirmation email.

If you choose Instant Bank Transfer, payment confirmation may take a few days, which could slightly extend the delivery time.

2. Order Review

Your order is automatically sent to our fulfillment system where all order details are checked. If anything is missing (for example, a house number or incomplete address), our team will contact you to confirm the correct information.

3. Packing Your Order

Our warehouse team carefully picks and packs your items.

4. Shipping Label Created

Once the shipping label is printed, your order is considered “announced.” This means your parcel is ready and waiting to be collected by our shipping partner. You’ll receive a shipping confirmation email with your tracking link.

5. In Transit

After the carrier picks up your package, it will be delivered to your address, a nearby pickup point, or another authorized recipient depending on the delivery options available in your area.

You can track your order anytime through your account or the tracking link sent to your email.

What if my package hasn’t arrived yet?

If the tracking information shows your parcel should have arrived but you haven’t received it yet, please first check whether it was left with a neighbor or a nearby pickup location.

If the tracking status has not updated for 5 days, please contact our Customer Care Team. We will contact the shipping carrier to investigate your shipment.

Please note that shipping carriers typically do not accept inquiries until 5 days have passed. In many cases, packages resume moving after a short delay.

United States & Canada: 5–12 business days

Europe: 3–8 business days

Australia & New Zealand: 5–10 business days

For other countries and regions, please contact our support team to confirm the estimated delivery time before placing your order.

Once your payment is confirmed, your order is sent directly to our warehouse team. We carefully prepare and pack each order and usually hand it over to the shipping carrier within 1–3 business days.

Delivery times begin once your order leaves our warehouse or when you receive your shipping confirmation email with tracking information.

Please note that the delivery times above are estimates only. Actual delivery times may vary depending on factors such as customs clearance, weather conditions, local carrier delays, or peak shipping seasons.

Our team always works hard to process and ship every order as quickly as possible so your nails can reach you without unnecessary delays.

Yes, as soon as your order has been dispatched by us, you will receive an email from us with a tracking number and a tracking link.

If you click on the tracking link, you can view the status of your order on the shipping service provider's website.

Sometimes delivery notifications are not left by the carrier. In many cases, your package may be waiting at your local post office or may have been left with a neighbor.

If you still can’t find your order, please reach out to our Customer Care Team and we’ll gladly help you locate it.

Orders $59 and above: Free shipping

Orders under $59: $7.99 shipping fee

Shipping costs are calculated based on the final order value after any discounts are applied. For example, if your order total falls below $59 after a discount code is used, the $7.99 shipping fee will apply.

Please note that digital gift cards do not count toward the free shipping threshold, as they do not require physical delivery.

No worries — you can check your tracking information at any time to see the latest delivery status. In some cases, the package may have been left with a neighbor, at a local pickup location, or the carrier may attempt delivery again on the next business day.

If your tracking shows that the package has been returned to us, please contact our Customer Care Team. We’ll review the situation and check whether we can arrange a free reshipment for you.

We’re sorry if something is missing from your package. Please contact our Customer Care Team and include your order number along with the details of the missing item.

To help us resolve the issue as quickly as possible, please also provide a clear photo of the items you received, preferably showing the back of the product with the batch code visible.

If the shipping service provider offers this option for your area, you can of course make this change via their website.

We currently ship to the following regions:

North America: United States, Canada, Mexico

Europe: United Kingdom, Norway, Switzerland, and all European Union countries

Oceania: Australia and New Zealand

Please note that remote islands in Europe may not be eligible for delivery.

If your country or region is not listed above, please contact our Customer Care Team to confirm whether delivery is available to your location.