You can cancel or modify your order within 12 hours of placing it.

After 12 hours, your order may already enter our shipping queue, so cancellation or changes may no longer be possible. If you would still like to request a cancellation, please contact our Customer Care Team, and we’ll check whether the order can still be stopped.

Once an order has been shipped, it can no longer be canceled or modified. However, you may still return the item after delivery according to our return policy.

We want you to try our products risk-free, which is why all orders are covered by our 30-day money-back guarantee.

If you’re not satisfied with your purchase, please contact our Customer Care Team within 30 days of receiving your order and include your order number. Our team will guide you through the return process.

Once your return request is approved, you can send the package back to our warehouse. After we receive and inspect the returned items, we’ll process your refund to the original payment method or issue store credit, depending on your preference. You’ll receive an email notification once the refund has been completed.

Our guarantee also covers opened products, so you can try them with confidence. To ensure fairness for all customers, returns of opened products are limited to one item per customer under this policy.

Please note that sale items, Mystery Box products, and other specially discounted items may not be eligible for the 30-day money-back guarantee. These items may only be returned if they are unused and in their original packaging.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

In rare cases, an item may become out of stock even though it was still showing as available on the website at the time of purchase.

In addition, if the delivery address is outside our shipping coverage, we may not be able to process the order.

If either of these situations occurs, the order will be automatically canceled and a full refund will be issued to your original payment method.

Return shipping costs are generally the responsibility of the customer.

However, if the return is due to an error on our side—such as receiving the wrong item, a damaged product, or a defective item—we will cover the return shipping cost.

If your order contains multiple items and only one item was sent incorrectly, there is usually no need to return the entire order. In these cases, we may arrange a replacement shipment or issue a refund for the affected item, depending on the situation.

Yes. Under our 30-day money-back guarantee, you may return opened products if you’re not satisfied.

We want you to try our products risk-free, so you can test them with confidence.

To ensure fairness for all customers and prevent misuse of this policy, returns of opened products are limited to one item per customer under this guarantee.

Please make sure the items are securely packaged when returned so they can be properly processed by our team.

For hygiene reasons, products that have been completely used up are not eligible for return.

It depends on how the products were purchased.

If the items are individually packaged products purchased together, you may return individual items from your order.

However, if the products were sold as a fixed bundle or packaged set, they must be returned together as a complete set and cannot be returned individually.

To prevent misuse of our return policy, partial returns may not be accepted if removing items changes the original bundle value or promotion conditions.

Please note that Advent Calendars, Mystery Boxes, and sale or promotional items are not eligible for our money-back guarantee.

If you would like to request a return, please contact our Customer Care Team with your order number and details, and we’ll guide you through the next steps.

If returning items from your order causes the total to fall below the minimum required for a free gift, the free product must also be returned.

If you would like to keep the free gift, we will deduct its regular value from your refund.

This ensures a fair and transparent process for all customers.

For technical and logistical reasons, we cannot offer direct exchanges (e.g., “return Color A, send Color B”).

If you’d like a different color, simply place a new order for that color in our online shop.

If you want to return your original products, please contact our Customer Care Team to start the normal returns process.

Once we receive and inspect your return, we’ll issue a refund using the payment method you selected.

Please note that return shipping costs are the customer’s responsibility, unless the return is due to an error on our part.

Unfortunately, we can only process returns for orders placed directly through our official website.

If you purchased your product from another retailer, such as Amazon or other third-party stores, please contact their customer service team for assistance.

Thanks for your understanding!

As soon as your return arrives at our warehouse and has been checked, we’ll process your refund.

The timing depends on your payment method:

• PayPal: usually within 1–2 business days
• Credit card: within 5–7 business days
• Gift cards / Store credit: credited to your account

You’ll receive an email as soon as your refund is completed.

Once your package arrives at our warehouse, our team will inspect the returned items and then process your refund or store credit.

Processing can take up to 14 business days, depending on the volume of returns.

If you haven’t received your refund after this time, please contact our Customer Care Team with your order number.

Yes! When returning your order, you can choose whether you’d like:

• A refund to your original payment method, or
• Store credit for your next order.

Simply let our Customer Care Team know your preference when submitting your return, and we’ll make it happen.

Store credit is an amount we add to your account when you choose it instead of a refund during a return.

You can use this credit like a payment method on your next order. Just log in to your account on our website, and your available credit will automatically be applied at checkout.

That’s it – simple, fast, and ready to use on your next purchase!

Oh no! We’re really sorry about that. 😢

Please contact our Customer Care Team as soon as possible.

Send us:

• A photo of the product
• Your order number
• A brief description of the issue

Our team will check everything and make sure you receive a replacement or refund quickly – of course, completely free of charge.

If your delivery is incomplete or damaged, please contact our Customer Care Team and send a photo for verification:

• Incomplete deliveries: Send a photo of the products you received. Ideally, show the back of the products so the batch code or product name is visible.
• Damaged products: Send a photo clearly showing the damage.

Our support team will review your case and help you as quickly as possible.

We can assure you that we only send brand-new products, including nail glue, press-on nails, and accessories.

Sometimes, small imperfections can happen during packaging or shipping—for example, stickers, labels, or protective films may shift slightly. This is normal and does not mean the product has been used.

If you notice any damage or real signs of use, please contact our Customer Care Team directly, and we’ll assist you as quickly as possible.

Sometimes it’s not the product, but how it’s being used.

Before returning it, please check our instructions and how-to videos – you’ll find plenty of tips for the best results with nail glue, press-on nails, and accessories.

If you’re still not happy after that, contact our Customer Care Team, and we’ll find a solution together.